Despite organisations spending considerable time, effort and money to ensure they operate fairly and provide equal opportunities for everyone, the feeling is that we have precious little to show for it. Why has this happened? What can we do next?

This book answers both questions by acknowledging that we are all biased – you, me, everyone. Unless we accept this and find ways of understanding how we can reduce bias, progress will always be limited. By examining the latest research into human behavior, Binna Kandola explains why we are biased, how this makes organisations biased and introduces techniques we can adopt to eliminate bias.